Emory HealthcareBe inspired. Be valued. Belong.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:Comprehensive health benefits that start day 1Student Loan Repayment Assistance & Reimbursement ProgramsFamily-focused benefitsWellness incentivesOngoing mentorship, development, leadership programsAnd moreJob DescriptionThe Director, Managed Services Operations provides strategic and operational leadership across a portfolio of outsourced, site-based service lines within a complex, multi-location environment.This role combines day-to-day operational oversight with long-term strategic planning to drive performance improvement, financial optimization, and vendor accountability. The Director acts as a systems thinker and execution-oriented leader who translates enterprise strategy into operational outcomes while building strong partnerships with internal stakeholders and third-party service providers.ResponsibilitiesProvide leadership and operational oversight for multiple managed service programs across diverse locations.Ensure consistent execution of service standards, regulatory compliance requirements, and performance expectations.Lead cross-functional collaboration to align operational activities with organizational priorities.Drive accountability through performance dashboards, key performance indicators (KPIs), and structured business reviews.Develop and implement multi-year service delivery strategies aligned with enterprise supply chain objectives.Identify opportunities to standardize processes, improve scalability, and enhance integration of service lines.Champion continuous improvement methodologies such as Lean, Six Sigma, and Kaizen.Analyze operational data to identify opportunities to improve cost efficiency, service quality, and operational performance.Serve as the executive liaison for third-party service providers.Lead contract negotiations, vendor performance management, and renewal strategies.Establish and monitor service-level agreements (SLAs) to ensure vendor compliance and service quality.Lead budget development, forecasting, and financial performance monitoring.Build, develop, and lead high-performing teams across multiple sites.Perform additional duties as assigned.Work EnvironmentWork Type: Hybrid — This position splits time between remote work and in-office presence.Travel: Less than 10% travel may be required.Minimum Required QualificationsEducationBachelor's degree in Supply Chain, Business, Operations, or a related field.ExperienceMinimum 8+ years of progressive leadership experience in managed services, supply chain operations, or multi-site operational management.Knowledge, Skills, and AbilitiesDemonstrated success in vendor management and contract oversight.Strong financial acumen including budgeting, forecasting, and P&L responsibility.Proven experience leading operational process improvement initiatives.Preferred QualificationsEducationMaster's degree in Supply Chain, Business, Operations, Administration, or a related field.ExperienceExperience working in highly regulated or complex operational environments.CertificationsLean, Six Sigma, or other continuous improvement certification preferred.Additional DetailsQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.EHC will provide reasonable accommodation to qualified individuals with disabilities upon request.
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