Director, Loss Mitigation Operations (Fully Remote)

• You own ops after account issues: fraud, disputes, identity, AML, money movement, collections.
• You standardize and outsource manual work to lower cost while protecting customers.

Responsibilities:

• Own performance across five domains: volumes, service levels, quality, losses.
• Build collections end-to-end, manage vendor transitions, set thresholds.

You:

• 10+ years in financial services ops, 5+ leading managers in regulated environments.
• Deep expertise in card disputes, fraud, identity, AML, or collections.

KOHO

KOHO is a Canadian fintech on a mission to make financial services better for every Canadian, with no hidden fees and tools to help users spend smart, save more, and build wealth. It is a remote-first performance organization with a culture of trust, autonomy, and work-life integration, now entering a leaner, AI-integrated chapter.