Director, Loss Mitigation Operations (Fully Remote)

You own ops after account issues: fraud, disputes, identity, AML, money movement, collections. You standardize and outsource manual work to lower cost while protecting customers. Responsibilities: Own performance across five domains: volumes, service levels, quality, losses. Build collections end-to-end, manage vendor transitions, set thresholds. You: 10+ years in financial services ops, 5+ leading managers in regulated environments. Deep expertise in card disputes, fraud, identity, AML, or collections. KOHO KOHO is a Canadian fintech on a mission to make financial services better for every Canadian, with no hidden fees and tools to help users spend smart, save more, and build wealth. It is a remote-first performance organization with a culture of trust, autonomy, and work-life integration, now entering a leaner, AI-integrated chapter. #J-18808-Ljbffr