Director, Logistics

• Lead end-to-end pharmaceutical distribution, transportation, inventory management, reverse logistics, and claims operations
• Develop and execute logistics strategies supporting business growth and customer service objectives
• Oversee domestic and international transportation, warehousing, distribution, and inventory management
• Manage relationships with 3PLs, carriers, distributors, wholesalers, specialty pharmacies, manufacturers, and other partners
• Ensure compliance with FDA, DEA, DSCSA, GDP, state, federal, and international distribution regulations
• Lead cold-chain and controlled-substance logistics programs
• Establish logistics performance metrics and service-level agreements
• Drive continuous improvement in transportation costs, inventory turns, and order fulfillment
• Direct chargebacks, rebates, returns, reverse distribution, shortages, damages, pricing disputes, and Medicaid/government claims
• Establish controls to prevent revenue leakage, diversion, and theft; review claim settlements and dispute resolutions
• Partner with Finance and Commercial teams on accounting and reconciliation of claims
• Develop and maintain logistics and claims SOPs; support audits, recalls, investigations, and corrective action plans
• Identify and mitigate operational, financial, and regulatory risks
• Manage departmental budgets and cost-optimization initiatives
• Lead and develop logistics, claims, and supply chain professionals
• Negotiate 3PL master service agreements, transportation rates, and cost-savings targets
• Serve as primary point of contact for distribution-related inquiries and issues
• Resolve inventory issues and analyze recurring problems
• Use ERP and 3PL portals for returns, inventory movements, and freight charges
• Provide distribution data for Annual Product Reviews
• Assist with VRS/serialization issues and periodic audits
• Perform quarterly destruction analyses and communicate with the 3PL distribution center
• Generate monthly metrics and assist with budget preparation
• Ensure Trade Agreement Act compliance and appropriate material sourcing

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration is required
• MBA preferred
• Minimum 10+ years of progressive leadership experience in pharmaceutical supply chain, logistics, distribution, or claims management
• 5+ years managing teams and complex operational functions
• Experience working with manufacturers, wholesalers, specialty pharmacies, and healthcare distribution networks
• Strong understanding of 3PL warehouse and distribution center operations, product returns, reverse logistics processes, Field Alerts, and Recalls
• Experience managing 3PLs and transportation vendors
• Excellent verbal and written communication skills
• Experience managing DSCSA / Serialization with TraceLink or comparable serialization system provider is required
• Fundamental knowledge of pharmaceutical industry cGMPs and cGDPs is required
• Working knowledge of SAP or similar ERP system for inventory management and control
• Knowledge of inventory management and control, claims investigations, cycle counting, and materials management
• Claims management knowledge
• Regulatory compliance knowledge
• Vendor and contract management knowledge
• Data analytics and reporting knowledge
• Financial acumen
• Basic knowledge of Excel, Word, and PowerPoint
• Interviewing and auditing skills
• Interpersonal skills for supervision and working with peers
• Problem-solving and organizational skills
• Ability to occasionally lift up to 20 pounds

Core Competencies

Demonstrates expertise in pharmaceutical supply chain management, logistics operations, and regulatory compliance, with a strong focus on optimizing distribution processes and managing vendor relationships. Proven ability to lead teams, develop logistics strategies, and ensure adherence to industry standards and regulations.

Highest-signal resume keywords

• Pharmaceutical Supply Chain Management
• 3PL Management
• Regulatory Compliance
• Logistics Strategy Development
• Data Analytics and Reporting

Hard Skills

• Logistics Management
• Inventory Management
• Claims Management
• DSCSA / Serialization Management
• Financial Acumen
• Vendor Management
• Data Analytics
• CGMP Knowledge
• SAP or Similar ERP System
• Cold-Chain Logistics

Soft Skills

• Excellent Communication Skills
• Problem-Solving Skills
• Organizational Skills
• Interpersonal Skills
• Leadership Skills

Industry Keywords

• FDA Compliance
• DEA Compliance
• DSCSA
• GDP
• Pharmaceutical Distribution
• Reverse Logistics
• Transportation Management
• Claims Operations
• Supply Chain Management
• Healthcare Distribution

Tools & Technologies

• ERP Systems
• 3PL Portals
• Excel
• Word
• PowerPoint