Director, Local Service Delivery & AI-Driven Ops

Intuit Inc. in New York seeks a Director to build and lead the Local Service Delivery organization within Expert Network Services.

You will scale omni-channel, in-person experiences across flagship retail hubs and local tax offices, directing field managers and partnering with Consumer Group, GTM, marketing, and product teams. You will drive AI-powered workflows, ensure high standards, manage onboarding and scheduling of expert teams, and maintain performance through KPIs while traveling across