Director - LOA Processing

Director – LOA Processing

Location: 379 Campus Drive, Somerset, NJ 08873

Department: Employee Solution & Svc Center

Status: Full‑Time

Shift: Day

Pay Range: $121,750.00 – $171,970.00 per year

Job Summary

Provides leadership and oversight for assigned service areas within the HR Solutions Center, ensuring effective service delivery, compliance, and a positive employee and manager experience. Area Directors oversee specialized functional teams and are accountable for strategic planning, continuous improvement, and alignment of processes across HR operations.

Responsibilities

• Provide strategic leadership and oversight for assigned HR Solutions Center functions, ensuring accuracy, timeliness, compliance, and high‑quality service delivery.
• Manage and develop Managers, Supervisors, Senior Specialists, and staff to achieve performance excellence and professional growth.
• Oversee and audit operational results across area of specialty; hold subordinate leaders and staff accountable for accuracy, compliance, and service‑level performance.
• Ensure the delivery of high‑quality, customer‑focused services that meet organizational goals and regulatory standards.
• Champion continuous improvement and adoption of technology to strengthen processes, reduce errors, and improve user experience.
• Collaborate with HR leadership, IT, and vendors to align systems and services with business needs.
• Establish and monitor KPIs, SLAs, and deliverables to ensure measurable results.
• Promote a culture of collegiality, inclusion, accountability, and customer service sensitivity across the Solutions Center.
• Serve as the escalation point within specialty for complex or sensitive issues, ensuring resolutions reinforce trust and professionalism.
• Lead change management efforts continually to improve processes, staff engagement, and customer satisfaction.
• Displays teamwork‑focused engagement and flexibility to perform other tasks and ad hoc responsibilities as required.

Qualifications

• Bachelor’s degree or commensurate experience required.
• 5+ years of progressive HR leadership experience.
• CLMS and/or SHRM certification preferred.
• Demonstrated experience leading cross‑functional teams and managing vendor partnerships.
• Strong knowledge of HR operations, compliance, and systems.
• Excellent analytical, project management, and communication skills.

Benefits

• Paid Time Off (Vacation, Holidays, Sick Time)
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through Partners such as NJ Devils, NJ PAC, Verizon

Equal Opportunity Employer