Director, Learning & Development

Director, Learning & Development

Ultra-Luxury Mountain Resort | Southwest Montana, USA | Full-Time

About the opportunity

DC Global Talent is partnering with an iconic ultra-luxury mountain resort in Montana to appoint a Director of Learning & Development. This role leads the resort's training, service excellence and leadership development. You'll be the guardian of a world-class service culture in a breathtaking alpine setting.

The role moves to Director level in 2027. We welcome experienced L&D Directors, and accomplished L&D Managers who are ready for the next step in their careers.

What you'll do

• Culture and strategy: Champion the brand's values and service philosophy, advise senior leadership, and take part in Executive Committee meetings.
• Training and development: Own the annual training plan, from needs analysis to program design to measuring results. Build and coach a network of departmental trainers, and keep a strong learning resource library.
• Leadership development: Design and deliver programs that grow talent at every level of the resort.
• Service excellence: Run service audits and walkthroughs, coach teams on the floor, and build recognition programs that celebrate outstanding service.
• Budget and impact: Manage the L&D budget, track spending, and show the return on training through performance and guest satisfaction data.
• Growth: Stay ahead of industry trends and bring fresh ideas back to the team.

What you bring

• Bachelor's degree in a related field, or equivalent professional experience
• 4+ years in Learning & Development, Organizational Development or a related field
• Management experience in luxury or ultra-luxury hospitality (Forbes or Michelin Key background strongly preferred)
• A track record of designing leadership programs and using data to measure impact
• Strong Microsoft Office and Learning Management System skills
• Warmth, presence and character. Someone people want to learn from.
• Flexibility to work evenings, weekends and holidays
• Comfort with a high-altitude, four-season mountain environment

What's on offer

• Competitive salary, plus a monthly housing allowance
• Medical, dental, vision and life insurance
• 401(k) with employer match??
• 25 days of paid time off
• Transportation, meals on shift, and a ski or fitness pass (subject to availability)
• Travel discounts across a global portfolio of luxury resorts

This is a full-time, year-round role. All applications are handled in strict confidence by DC Global Talent.