Responsibilities
- Own core IT infrastructure: servers, storage, virtualization, and cloud (Microsoft 365 / Azure and Google Workspace).
- Lead the endpoint fleet and device management across Windows and macOS.
- Direct networking across all sites — LAN/WAN/WLAN, firewalls, and segmentation.
- Own the service desk, procurement, and IT asset/inventory management across all sites.
- Mature IT operations disciplines — incident, problem, change management; monitoring and alerting; backup and restore; runbooks; and on-call.
- Operate IT general controls (access, change, operations) to ITGC standards.
- Manage infrastructure, networking, and endpoint vendors, licensing, and the operating budget.
- Lead a distributed team of site systems/network engineers and a service & procurement manager across MA, CA, and WV.
Requirements
- 10+ years in IT with 5+ years leading IT operations and/or infrastructure teams, ideally across multiple sites.
- Demonstrated operational maturity across identity, endpoint, network, and cloud (Microsoft 365 / Azure), with strong ITSM/ITIL practices.
- Experience operating IT controls in a compliance-intensive environment, including producing audit evidence.
- A track record of building lean, metrics-driven operations with high service levels.
- Strong people leadership of distributed teams, plus vendor and budget management.
- Clear, credible communication and a hands-on, pragmatic style suited to a fast-paced hardware and manufacturing environment.
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