Director, HRBP Retail Operations - West

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Director, HRBP, Retail Operations West

Location: Remote, can be based in any major city throughout the Midwest/Central or Western part of the US and within an hour of a major airport
Job Family: Human Resources
Level: Director

About the Team

The Retail Human Resources team is responsible for building HR Business Partner capability and delivering strategic people support to Sephora’s Retail organization. This team leads, coaches, and develops HR Business Partners who partner with Retail Operations leaders to strengthen talent, leadership, culture, workforce effectiveness, and employee experience across a large, complex, multi-unit retail environment.

Position Overview

The Director, Retail Human Resources is a strategic leader responsible for elevating organizational performance through talent, leadership, culture, and workforce effectiveness. This role serves as the senior HR partner to Retail Operations and leads a team of HR Business Partners supporting a large, complex, multi-unit retail organization.

The Director plays a critical role in translating strategy into meaningful business outcomes while helping shape the future of the HR function. This leader combines strong business acumen, organizational insight, and leadership influence to solve complex challenges, strengthen leadership capability, and drive meaningful business and organizational outcomes.

The ideal candidate moves seamlessly between frontline realities and enterprise strategy, understanding the root causes behind business challenges while developing scalable solutions that improve performance, culture, and organizational health. They are equally comfortable listening and learning as they are challenging assumptions, influencing senior leaders, and driving meaningful change.

This leader is responsible for building trust, raising standards, developing future HR leaders, and fostering a culture of innovation, accountability, continuous improvement, and business partnership.

Key Responsibilities

HR Team Leadership & Capability Building

• Lead, coach, develop, and inspire a team of HR Business Partners.
• Establish clear expectations and accountability for strategic business partnership, execution, and leadership effectiveness.
• Build team capability in organizational effectiveness, talent strategy, workforce planning, data-driven decision making, and business acumen.
• Develop future HR leaders through coaching, feedback, development planning, and stretch opportunities.
• Foster a culture of learning, collaboration, continuous improvement, and operational excellence.
• Drive consistency in HRBP practices, standards, and service delivery across supported geographies.
• Leverage AI-enabled tools responsibly to improve insight generation, streamline HR processes, and scale consistent support for leaders and teams.

Strategic Business Partnership

• Serve as a trusted advisor and strategic HR partner to Retail Operations leaders.
• Develop and implement people strategies that drive business performance, talent outcomes, organizational effectiveness, and employee engagement.
• Partner with leaders to assess organizational health, identify workforce risks, and develop actionable solutions.
• Balance immediate business needs with long-term talent and organizational priorities.
• Influence key business decisions through data, workforce insights, business acumen, and sound judgment.
• Support organizational changes and business initiatives while ensuring alignment with company priorities and values.

Culture & Employee Experience

• Protect and strengthen Sephora’s culture by promoting leadership behaviors aligned with company values.
• Partner with leaders to foster environments that support accountability, trust, inclusion, development, and performance.
• Support organizational and change initiatives that enhance employee experience and business effectiveness.
• Reinforce leadership expectations and team norms that contribute to a high-performing, customer-focused culture.
• Continuously assess organizational health and recommend actions that improve engagement, retention, and effectiveness.

Leadership, Influence & Cross-Functional Partnership

• Provide candid coaching and feedback to leaders while maintaining strong partnerships and trust.
• Influence decisions and drive alignment across multiple stakeholders without relying on positional authority.
• Navigate ambiguity and competing priorities while maintaining focus on business outcomes.
• Demonstrate resilience, adaptability, and accountability during periods of change.
• Exercise sound judgment and manage risk while balancing business needs and employee experience.
• Build strong, trusted relationships across all levels of the organization.
• Establish credibility through business partnership, expertise, consistency, and results.
• Collaborate effectively with Retail Operations, Talent Acquisition, Employee Relations, Labor Relations, Legal, Learning & Development, Finance, Technology, and Corporate partners.
• Ensure alignment and consistency of HR practices, expectations, and execution across