Director, HR Operations

AboutPracticeTek

Stopscrolling-your dream job might just be here!At PracticeTek, wedon’tdoordinary,we do bold ideas,big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way.Imagine building solutions thatactually changelives and reshape how healthcare works.That’sthe vibe here:high-energy, high-impact, and 100% human. Ready to jump in?Let’sgo!

We’reon a mission torevolutionize healthcare practices effortlesslyand we live out our brand promise every day: being theTrusted Partnerin retail healthcare.PracticeTekisone of the largest retail-healthcare tech providers in North America,offeringeverythinga practitioner would need,from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems,for a whopping 40,000+ clinicsworldwide.Over the years,we’vebrought together the best-in-classplatforms that serve theChiropractic, Wellbeing, Vision and Dentalproviders and their patients;and we areunited by one mission,to revolutionize retail healthcarepractices effortlessly.Here,you’llhave the flexibility to contribute across multiple brands, each offering a unique path for growth. Whetheryou’rebuilding products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.

We believe in showing up with consistent care,staying alwaysahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision.These aren’t just words;they’re how we live, work, and make an impact together.

At PracticeTek,you’llget to:

• Shape the future of healthcarewith technology solutions that are always evolving to meet real-world needs.

• Team up with passionate, talented peoplewho care deeply about patients, providers, and making a difference.

• See your impact firsthandby helpingpracticesdeliver carethat’ssimpler, smarter, and better for everyone.

• Grow your career and your skillsin an environment that celebrates curiosity, collaboration, and continuous development.

WhyYou’llLove It Here

As part of theTekTribe,you’llenjoy:

• Comprehensive health, dental, and vision coverage options

• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing

• Flexible paidtime off, sick time, and 10 company-paid holidays

• 401(k) plan with company match to help you build your future

• Culture Committee driving initiatives that spark connection, fun, and belonging

• A workplace powered by innovation, collaboration, and energy every day

WhatYou’llDo

The Director, Human Resources Operations is an HR leader responsible for delivering exceptional operational excellence across the employee lifecycle while building scalablepeopleinfrastructure that enablesPracticeTek'scontinued growth.

This leader oversees HR Shared Services, HR Systems and Technology, Payroll, HR Compliance, Employee Experience, and People Analytics, ensuring HR delivers efficient, consistent, and employee-centered services across the organization.Working closely with the Director of HR Business Partnering, this role creates the operational foundation that enables strategic HR initiatives while continuously redesigning work through automation, artificial intelligence, digital workflows, and data-driven decision making to improve both employee experience and organizational efficiency.

The Director developsPracticeTek'sHR operating model,establishinggovernance, service standards, and scalable processes that enable the HR function tooperateefficiently while supporting a rapidly growing, private equity-backed organization.

Success in this role requires operational leadership, systems thinking, continuous improvementexpertise, deep HR technology and payroll knowledge, strong business acumen, and a passion for creating effortless employee experiences.

Essential Responsibilities

Here’showyou’llhelp us bring our mission to life and show up as a Trusted Partner:

HR Strategy & Operational Excellence

• Develop and execute the HR Operations strategy, ensuring scalable, efficient, and employee-centered service delivery.

• Partner with the CHRO and Director of HR Business Partnering to align operational priorities with enterprisepeoplestrategies.

• Establish governance, service standards, operating rhythms, and service level expectations that improve consistency, accountability, and business outcomes.

• Develop scalable HR operating models, documentation, and processes that simplify work while improving quality and efficiency.

• Lead operational workstreams supporting organizational growth, acquisitions, integrations, reorganizations, and business transformation initiatives.

Shared Services & Employee Experience

• Lead HR Shared Services, ensuring efficient, consistent, and employee-centered support across the employee lifecycle.

• Oversee onboarding, offboarding, employee experience programs, workplace services, and HR operations that create seamless experiences for employees and leaders.

• Drive continuous improvement by redesigning HR workflows through automation, artificial intelligence, digital self-service, and process optimization,eliminatingmanual work while improvingthe employeeand manager experience.

• Establish operational KPIs and service standards that measure performance and continuously improve service delivery.

Payroll, Compliance & Governance

• Provide strategic oversight of payroll operations, ensuringtimely,accurate, and compliant payroll processing across alljurisdictions.

• Partner with Finance on payroll reconciliation, controls, compensation administration, and operational process improvements.

• Ensure HR operationscomply withfederal, state, and international employment laws whilemaintainingconsistent policies, governance, and documentation.

• Partnerwith Legal, Finance, Payroll, Talent Acquisition, and HR Business Partners to mitigate organizational risk and strengthen operational excellence.

HR Technology & Analytics

• LeadPracticeTek'sHR technology strategy,leveragingautomation, artificial intelligence, system integrations, reporting, and digital self-service to build a modern, scalable HR operating model.

• Identify, evaluate, and implement emerging AI capabilities that improve HR service delivery, simplify work, enhance decision making, and increase organizational productivity.

• Manage HR technology vendors and lead system implementations and enhancements that improve operational efficiency.

• Develop executive dashboards, workforce metrics, and HR reporting thatprovideactionable business insights.

• Leverage workforce analytics toidentifytrends, improve organizational health, and inform strategic workforce decisions.

Leadership

• Lead and develop a high-performing HR Operations team focused on operational excellence, continuous improvement, and exceptional service delivery.

• Build organizational capability by coaching team members, raising operational standards, and fostering accountability.

• Evaluate emerging HR technologies and industry best practices to ensure PracticeTekremainsahead of the market.

Your unique talents are whatmakesyou shine. For this role, success looks like:

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field.

• 10+ years of progressive Human Resources experience with significant HR Operations leadership.

• 5+ years leading HR Operations, Shared Services, Payroll, HR Technology, or comparable operational HR functions.

• Experienceleveragingautomation, artificial intelligence, and digital workflow technologies to simplify work, improve service delivery, and scale HR operations.

• Demonstrated experience leading payroll operations in a multi-state environment.

• Experience implementing,optimizing, and administering enterprise HR systems.

• Demonstrated success leading HR process transformation, automation, and operational excellence initiatives.

• Strong knowledge of federal, state, and multi-state employment laws.

• Experience building workforce analytics, executive dashboards, and operational reporting.

• Experience partnering with senior business leaders in a high-growth organization.

• Experience supporting SaaS, healthcare technology, and/or private equity-backed organizations preferred.

• Strong business acumen with the ability to connect operational excellence to business outcomes.

• Excellent communication, executive presentation, analytical, and relationship-building skills.

The Fine Print (That Really Matters)

At PracticeTek, wedeterminecompensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, wereasonably expectto pay between$165k-$175kbase, plus15% bonus. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with companymatch, and may be eligible foradditionalcompensation such as bonuses or equity, as applicable.

This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.