Director, Head of Human Resources

Director, Head of Human ResourcesThe Coffee Bean & Tea Leaf is looking for an experienced Director, Head of Human Resources to lead Human Resources for the Americas. You will join the Americas Executive Team, work as part of our global HR community, and shape how our people and our business grow. You will help our people find their flavor, so they can help our guests find theirs, and bring our purpose and vision to life in every community we serve. You will be as credible with café leaders in the field as you are at the leadership table.You will lead HR for about 2,000 employees across the Americas.

You own the full employee lifecycle and the US employee relations process and policies. You are the leadership team's partner on org design, succession, retention and talent development. You will also spend time in the field, partnering directly with the Operations leadership on key people issues.You will partner with Global HR to shape and deliver global priorities in the Americas, including org capability, talent management, rewards, succession planning, employer brand and franchisee success.You will be based at our Downtown Los Angeles headquarters, and will travel regularly to cafés across the region. This role will report to the Head of Americas, with a strong dotted line to the VP, Global Head of HR, based in Singapore.Key ResponsibilitiesIn this role, you will:Partner with the Americas Executive Team on org design, staffing levels and succession planningLead HR strategy, policies and programs for the US business including our Cafes, Support Center, and Roasting Facility, aligned to global prioritiesEnsure compliance with labor laws, safety regulations, and industry standards.Lead recruitment, corporate learning, and talent programs across AmericasPartner with Operations and Americas L&D on leadership development and succession for district and café leadersRun training programs including harassment prevention, coaching, performance evaluation and safetyOversee compensation and benefits programs, ensuring compliance and competitive payOwn US employee relations, including senior-level investigations, and ensure compliance with federal, state and local lawPartner with Operations leadership on field people strategy, employee relations and performanceWork closely with internal and external legal counselUse HR and employee relations data to spot issues and propose solutionsLead culture and employer brand, and bring our values to lifeFoster a positive organizational culture that promotes employee satisfaction, retention, and diversity.Coordinate equal opportunity programs in support of diversity goalsManage the HR budget and improve HR systems and processesLead, coach and develop the HR teamYour IngredientsBachelor's degree, or equivalent education and experienceExtensive progressive HR experience, and at least 5 years in HR leadership in a similar roleExpert knowledge of federal, state and local employment lawExperience managing budgets and leading annual and long-term planningExperience in multi-unit, multi-state, multi-functional organizationsHands-on HR experience in multi-unit restaurant or retail operations, including employee relations and investigations, and supporting district and café leaders in the fieldFood and beverage or hospitality experience highly preferredProven track record of leading and developing teamsStrategic thinker with integrity and sound judgment on sensitive and confidential mattersExcellent written, spoken and presentation skillsProficient in Microsoft OfficePerformance & RewardsAt The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and moreDiscounts on our Coffee and TeaPay Range: $130,000-$200,000 annually and eligible for 20% bonusObserved HolidaysVacation PaySick PayThis is a hybrid position: Monday-Wednesday in our Downtown Los Angeles office and Thursday and Friday remote.Our 'FROTH' VALUESWe believe in the fundamental truths that guide us through our daily lives:· F RIENDLINESS - We go above and beyond in everything we do.

Friendliness and customer-centricity is embedded in our culture.· R ESPECT - We are inclusive and honor each other's values, opinions and diversity.· O WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.· T EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.· H ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination any such protected status.The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.We use eVerify to confirm U.S. Employment eligibility.