Director, Global Vendor Strategy & Customer Operations

Affirm is seeking a seasoned leader to join the global operations team as Director, Vendor Strategy & Operations to drive Affirm's vendor network strategy, performance, and outcomes across a growing BPO and service ecosystem.

The role partners with cross-functional teams to shape vendor governance, AI-enabled servicing, and cost-to-serve improvements, while building a customer-centric culture and scalable operating model for global operations.