Director, Global Vendor Operations & AI-Driven Servicing

Affirm is seeking a Director, Vendor Strategy & Operations to lead the global BPO and vendor operations program within the Global Operations team. You will own strategy, performance, and outcomes of a large vendor network, shaping customer experience, compliance, and cost-to-serve across a growing operating model.

The role requires senior leadership experience in fintech/customer operations, with a track record of building data-driven, high-performing teams and applying AI to servicing at scale.