Director, Global Scaled CS & AI-Powered Growth

Kong Inc., a leading developer of API and AI connectivity technologies, seeks a visionary Director of Scaled Customer Success to redefine how we support, retain, and grow our expanding global commercial base. This is not a traditional hands-on role; we seek a digital-first architect blending human expertise with automation and AI.

You will lead a high-performing global team of CSMs focusing on a one-to-many approach to ensure every customer achieves world-class API connectivity and business