Kong Inc., a leader in API and AI connectivity technologies, seeks a Director of Scaled Customer Success to redefine how we support, retain, and grow our commercial base. This is a digital-first, globally oriented role with a focus on automation, AI, and scalable customer journeys.
You will oversee a global team of CSMs, develop a low-touch strategy, and align CS efforts with renewals to maximize retention and expansion across thousands of customers.
#J-18808-LjbffrDirector, Global Scaled CS — AI-Driven, Digital-First in raleigh at Unknown Company
This position is listed as full time and onsite.