Director, Global RTR Process Owner

Director, RTR - Global Process Owner

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by four core principles that underpin everything we do across all our diverse businesses:

• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

GBS Process Owner, RTR is a key member of our Global Business Services team. Reporting to the VP of Operations, GBS, you will be responsible for managing the intake of new work into our global business services platform. The ideal candidate will have strong project management skills to handle complex projects from M&A integration to migration of work from local finance to the GBS team. The will be a critical liaison between our M&A deal team, business stakeholders, and the GBS delivery teams, ensuring clear communication, proper scope definition, and appropriate sizing of delivery teams tasked with migration or integration of new activities or business units.

Your role:

Reporting to the SVP Finance Operations, the RTR Global Product Owner (GPO) will centrally manage the global Record-to-Report (RTR) processes. The GPO will be responsible for ensuring new process adoption and maturity, consistency, and that standards are met across the regional Global Business Service (GBS) Centers.

Here you'll get to:

• Lead a team of functional Global Product Owners escalating issues or concerns to the SVP Finance Operations
• Oversee system performance from a functional process owner perspective and manage functional and technical resources responsible for the system
• Ensure integration points between existing systems and processes are functioning
• Review and resolve issues, risks and business impacts for all RTR processes
• Proactively and on and on-going basis identify internal and external best practices that will enable improvement of the standard end-to-end process
• Update and maintain process flows
• Manage system update delivery
• Own master data and maintain data integrity
• Lead ongoing Subject Matter Resource (SMR) engagement
• Update and validate learning content (WalkMe, ILT, Reference Guides, etc.)
• Support training delivery
• Manage policy updates
• Act as a change ambassador

About you:

• Knowledge of and experience with SAP
• Background in centralized service centers supporting financial operations for multiple legal entities spanning several business groups, regions, countries, languages, currencies, etc.
• Knowledgeable on change management theory and practice
• Demonstrated skills in financial process design, trouble-shooting and continuous improvement, especially in the area of record-to-report
• Stakeholder engagement and management skills with an ability to build global support within complex, multi-faceted organizations around a long-term vision
• Works well autonomously and as part of a team to accomplish objectives and generate deliverables in-line with the overall GBS vision and goals
• Experience of working with remote teams across multiple locations

We'd love it if you also had:

• Media or entertainment experience

About us:

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.