Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
The Global Quality Organization has an opportunity for a strategic allrounder to be onsite in Indianapolis IN in the capacity of the Director Global Quality .
Duties will focus on promoting a culture of quality and continuous improvement within the manufacturing sites. Mentor, coach and develop the operational quality staff as a high‑performing team that adds value to the business. Drive year‑over‑year improvements in key operational quality metrics such as PPM, COPQ and supplier quality. Ensure efficient implementation of Carrier quality strategy and operational goals through the application of resource‑, portfolio‑, project‑ and risk management.
The Director Global Quality will travel up to 50% (international and domestic) to other sites to provide strategic guidance where and when needed.
We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid‑for external training programs and courses.
Key Responsibilities
- Drive a culture of quality excellence throughout the Carrier manufacturing base by building a strong quality foundation, relationships, and processes with the local teams based on quality fundamentals and in alignment with Cx initiatives
- Lead and coach the Manufacturing site teams by providing constant, effective communication and timely feedback on improvement opportunities and resultant activities utilizing Gemba and structured cadence with local teams
- Establish, benchmark, and implement quality systems and standards that meet the needs of internal and external stakeholders and promote a culture of quality excellence
- Develop and deploy globally robust processes that increase visibility and focus on key productivity and quality KPI opportunities and reduce lead times for corrective action implementations
- Effectively collaborate with internal and external stakeholders, such as Operations, Cx, Quality, Robust Design, Product Management, and Engineering to ensure full alignment with the business
- Monitoring and analysis of key operational quality metrics such as Warranty PPM, FPY, scrap, rework, and COPQ
- Develop regional continuous improvement plans in support of regional goals and objectives and lead key initiatives in support of Cx long‑range planning
- Direct support of critical business needs when required
Basic Qualifications
- Bachelor’s degree
- 12+ years of experience in process engineering, operations, project management quality, quality management systems, or supplier quality management within manufacturing facilities
- 5+ years of experience influencing others in a cross‑functional matrix environment and/or people management
Preferred Qualifications
- Bachelor’s degree in Manufacturing, Science, or Engineering discipline
- Carrier Excellence Associate (Cx) or experience with Lean Manufacturing
- Six Sigma Black Belt certification or Master Black Belt
- Applying problem‑solving methodologies such as 8D, RRCA, Red X, Shainin, etc. with clear results and accomplishments
- Interface effectively on all levels within the company; and with outside organizations
- Facilitate and coach to bring focus and efficiency to the team
- Track record of highly developed leadership skills
- Strong interpersonal skills, i.e., training/presentation, team building, and communication
- English verbal and written communication skills
- Self‑starting in multiple disciplines without direct supervision