Unknown Company

Director, Global Project Management – Customer Implementation

scottsdale, az • Posted Yesterday
Remote Full Time Management & Operations

  • Lead, manage, and monitor a diverse portfolio of complex supply chain projects, including new customer implementations and strategic initiatives
  • Guide project managers in executing detailed project plans aligned with customer goals and organizational strategies
  • Maintain portfolio tools with accurate project status, timelines, and resource allocation
  • Ensure project governance and achievement of cost, quality, and delivery goals
  • Balance resources across multiple projects
  • Collaborate with operations, technology, HR, finance, legal, commercial, customer, and vendor teams
  • Serve as primary contact for senior leadership, stakeholders, and customers regarding project status, risks, and outcomes
  • Support RFPs and proposals with cost estimates, timelines, and risk assessments
  • Develop status-reporting and steering-committee communication strategies
  • Lead and develop project managers and analysts through mentorship, training, and knowledge sharing
  • Implement project-management best practices, including Agile methodologies
  • Lead innovation and change-management initiatives for operations, system upgrades, and technology deployments
  • Develop commercial content, project structures, timelines, cost estimates, and risk-management plans
  • Oversee projects from initiation through service go-live and transition to ongoing operations
  • Manage project costs and estimate variance at completion
  • Maintain accurate project health reporting and integrate project documents with customers and service providers
  • Build project-management capabilities and develop innovative approaches to delivering supply-chain strategies

Requirements

  • Preferred 15+ years of combined domestic and international supply-chain experience
  • Preferred 10+ years of leadership experience managing complex projects or portfolios, including direct team management
  • Preferred 10+ years of experience in logistics-solutions design and account management
  • PMP® credential preferable
  • Advanced user proficiency in MS Visio, MS Excel, MS PowerPoint, and MS Project
  • Proficient user level in MS Power BI
  • Working knowledge of Cascade and Monday.com
  • Scrum Master certification or strong understanding of Agile methodologies
  • Ability to work remotely and autonomously
  • Ability to work independently and as part of a team
  • Ability to travel domestically and internationally for meetings, projects, customer engagements, and project-related work
  • Experience working across multiple regions and with functional teams in multiple geographies
  • Experience leading and collaborating on integrated solutions for existing operations and new customers
  • Excellent analytical, problem-solving, conflict-resolution, and decision-making skills
  • Experience implementing supply-chain strategies through APLL standard project management or Agile methodologies
  • Experience in the global logistics industry, preferably consolidation, warehousing, freight forwarding, or domestic transportation
  • Continued education to obtain and maintain professional project-management credentials
  • Demonstrated written and verbal communication skills at all organizational levels
  • Bilingual communication and public-speaking skills preferred

Core Competencies

Demonstrates extensive experience in managing complex supply chain projects and portfolios, with a strong focus on project governance, cost management, and stakeholder communication. Proficient in implementing Agile methodologies and developing innovative supply chain strategies across diverse teams and regions.

Highest-signal resume keywords

  • 15+ Years Supply Chain Experience
  • PMP® Credential
  • Agile Methodologies Expertise
  • MS Project Proficiency
  • Logistics Solutions Design

ATS Optimization Keywords

Hard Skills

  • Project Management
  • Cost Management
  • Risk Management
  • Supply Chain Strategy Implementation
  • Logistics Solutions Design
  • Project Health Reporting
  • Resource Allocation
  • Project Governance
  • Agile Methodologies
  • Mentorship and Training

Soft Skills

  • Analytical Skills
  • Problem-Solving
  • Conflict Resolution
  • Decision-Making
  • Communication Skills

Certifications & Qualifications

  • PMP® Credential
  • Scrum Master Certification

Industry Keywords

  • Supply Chain Management
  • Logistics Industry
  • Freight Forwarding
  • Warehousing
  • Domestic Transportation
  • Customer Engagement
  • RFP Support
  • Project Implementation
  • Global Logistics
  • Integrated Solutions

Tools & Technologies

  • MS Visio
  • MS Excel
  • MS PowerPoint
  • MS Project
  • MS Power BI
  • Cascade
  • Monday.com

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