Director Fulfillment Operations

We are seeking a results-driven Director of Retail Fulfillment Center Operations to lead our distribution and fulfillment operations with a focus on operational excellence, continuous improvement, and team development. This executive-level role will oversee warehouse management, inventory optimization, order fulfillment, and logistics to ensure efficient, cost-effective operations that exceed customer service standards and support company growth.

Key Responsibilities

Strategic Leadership

• Develop and execute fulfillment center strategies that align with company objectives and support aggressive growth targets
• Lead multi-site fulfillment center operations with full P&L accountability and ownership of operational performance
• Drive innovation in fulfillment processes, automation adoption, and technology enablement
• Establish and monitor KPIs and operational metrics to measure effectiveness and identify improvement opportunities

Operations Management

• Oversee end-to-end fulfillment operations including receiving, warehousing, inventory control, order processing, and shipping
• Optimize warehouse layouts, workflows, and labor deployment to maximize efficiency, throughput, and capacity utilization
• Ensure inventory accuracy through disciplined cycle counting and inventory management procedures
• Plan and execute peak season operations with effective capacity planning and contingency strategies
• Lead, mentor, and develop high-performing teams of fulfillment center managers, supervisors, and associates
• Build a culture of safety, accountability, continuous improvement, and employee engagement
• Design and implement training programs and succession planning initiatives to develop future leaders
• Conduct performance evaluations and provide ongoing coaching to drive individual and team growth
• Develop and manage annual operating budgets across all fulfillment centers
• Drive productivity improvements and control labor costs while maintaining service level commitments
• Identify and execute cost reduction opportunities without compromising quality or customer satisfaction
• Report financial performance and operational metrics to executive leadership with actionable insights

Quality & Compliance

• Maintain industry-leading standards for order accuracy, on-time delivery, and customer satisfaction
• Ensure full compliance with OSHA regulations, safety protocols, and company policies
• Implement quality control processes and continuous improvement methodologies (Lean, Six Sigma, Kaizen)
• Manage vendor relationships and third-party logistics partnerships to optimize service and cost

Technology & Innovation

• Evaluate, select, and implement warehouse management systems (WMS), automation solutions, and material handling technologies
• Leverage data analytics and business intelligence tools to drive data-driven decision-making and process optimization
• Stay current with industry trends, emerging technologies, and best practices in fulfillment and distribution operations
• Champion innovation initiatives that improve speed, accuracy, and scalability

Qualifications

Required

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or related field
• 10+ years of progressive experience in warehouse/fulfillment center operations
• 5+ years in senior leadership roles managing large-scale, multi-site distribution or fulfillment centers
• Proven track record managing operations with 100+ employees and demonstrating measurable operational improvements
• Strong working knowledge of warehouse management systems (WMS), inventory control systems, and logistics operations
• Excellent financial acumen with demonstrated P&L management experience
• Demonstrated success leading process improvement initiatives and driving operational excellence

Preferred

• Master's degree in Business Administration (MBA), Supply Chain Management, or related field
• Experience in retail or e-commerce fulfillment operations with omnichannel distribution experience
• Lean Six Sigma certification (Green Belt, Black Belt, or higher)
• Hands-on experience implementing automation technologies , robotics, or advanced material handling equipment
• Background in high-volume, fast-paced fulfillment environments with seasonal peak demands
• Experience managing operations in regulated or compliance-driven industries

Core Competencies

• Strategic planning and execution
• P&L and budget management
• Change management and process optimization
• Team building and talent development
• Cross-functional collaboration
• Safety and compliance management
• Technology adoption and innovation

Join our team and lead the future of fulfillment operations excellence.