Director

Role Summary:

The Operations Director is responsible for leading a team to exceed guest expectations.

Duties & Responsibilities:

• Lead a team of team leaders during the entirety of a shift
• Ensure their team works at a pace to maintain restaurant's established speed of service guidelines
• Ensure security protocols are followed
• Hold team members accountable to adhering to policies and procedures
• Ensure their team maintains overall facility cleanliness
• Address guest issues or restaurant problems that may arise
• Maintain a positive working relationship and treats all employees with respect
• Adhere to all Company policies and procedures
• Ensure proper stewardship of the facility, equipment, cleaning supplies, and tools
• Train Team Members and provides individual feedback
• Implement new rollouts and initiatives
• Use business metrics including, but not limited to, food cost, labor, and guest satisfaction to identify opportunity and implement systems for improvement

Qualifications & Skills:

• Previous leadership experience preferred
• Customer-friendly demeanor and willingness to serve
• Able to stand for prolonged periods (entire shift), walk, bend, kneel, squat, and lift heavy objects as needed
• Able to maintain positive energy throughout shift with an outgoing, friendly, and patient attitude
• Able to excel in a fast-paced, team environment with a sense of urgency
• Able to think ahead and anticipate problems
• Available to work a flexible schedule and arrive to work at the scheduled time
• Demonstrates unquestionable integrity
• Can self-start, take initiative, and be flexible
• Can think strategically and be creative

Advantages of Position:

• Competitive Wages & Benefits
• Flexible Schedules
• Closed Sundays
• Advancement Opportunities
• Fun, Energetic Work Environment
• Food Discounts
• Paid Time Off (after service period)
• Scholarship Opportunities

Truett’s Luau brings the spirit of Hawaii to Fayetteville, Georgia. Customers are welcomed into the restaurant with "Alohas" and ukuleles. Tiki huts create a unique and playful environment, where customers can choose from sit down, counter and drive-thru service.