Director, Facilities

New England Center and Home for Veterans

Posted : 10/08/26

Position Title: Director, Facilities
Department: Operations
Supervisor: Vice President, Operations and Facilities
Supervises: Facilities, Maintenance Manager and Custodial Manager
Exemption: Exempt
Salary Range: $105-120k

Job Summary

The Director of Facilities is responsible for the overall management of the Center’s physical facilities, including maintenance management, building mechanical systems, housekeeping and facility/renovation, capital planning and related projects. This role will be responsible to enhance and maintain the overall look, feel, cleanliness and continuity of décor throughout the Center’s facilities.

Job Responsibilities

• Understand, support and promote the Mission of the Center
• Responsible for overall facility maintenance for primary location in Boston and multiple properties in Merrimack Valley. Properties include residential, administrative, and supportive housing program spaces.
• Ability to evaluate infrastructure needs and develop corresponding capital budgets.
• Lead, direct, guide, mentor, and train Facility and Housekeeping personnel
• Provide leadership and oversight for the maintenance and housekeeping teams; promoting a collegial collaborative team culture focused on continuous improvement and customer service
• Oversee all preventative and emergency maintenance of facility and equipment, including HVAC, elevators, life/safety equipment, and other appropriate equipment
• Implement strategies for continuous improvement of Center infrastructure and systems
• Develop and implement policies and procedures related to the building facility systems
• Develop and implement a preventative maintenance plan for all building systems and equipment
• Oversee the management of electronic maintenance software to include work order request, preventative maintenance schedules, permits, licensing (e.g. elevators, kitchen, occupancy, fire, etc.) process of other electronic documents (Docusign / Paycom) as required to fulfill responsibilities
• Ensure building facility complies with all Federal, State and local laws, including local inspectional codes and regulations
• Work closely with the Director of Operations regarding safety and security issues.
• Work closely with Finance and Property Management on related property items
• Other duties as may be assigned and requested

Required Qualifications

• Bachelor’s degree in relevant industry
• Ten plus years of experience managing a comprehensive facility or similar experience
• Understanding and experience with building systems including HVAC, Mechanical, Electrical, Sprinklers, Life/Safety
• Five years team management and senior leadership
• Strong communication skills
• Experience with, or strong knowledge of military culture and Veteran population,

Essential Functions

• Strong leadership, managerial and organizational skills.
• Proficiency with all building facility systems
• Strong ability to collaborate with team, other internal programs and departments and external partners, contractors or other officials
• Walk nine flights of stairs and roof top areas.
• Ability to stoop, crawl, use fine-finger manipulation, and perceive depth
• Lift or move 50 pounds
• Be familiar with all power tools and adhere to OSHA safety regulations
• Possess computer skills sufficient for appropriate record keeping and communication