Director Engineering, Internal IT

Role Overview

Director of Engineering, Internal IT is a senior engineering leader responsible for shaping and implementing the technology strategy that keeps Etsy’s global workforce productive, connected, and enabled to do their best work.

Reporting to the VP of Engineering, CISO, you will partner closely with Security, Product and G&A to align internal technology investments with company priorities.

Salary Range: $274,000.00 – $356,000.00.

Eligible for equity package, annual performance bonus, and competitive benefits that support you and your family as part of your total rewards package.

Must be located within commutable distance of Etsy’s Brooklyn Office Hub and available for on‑site presence once or twice per week.

Responsibilities

• Set and lead a multi‑year IT strategy, including AI enablement, build‑versus‑buy principles, employee experience goals, and translation into actionable team priorities.
• Lead and develop a team of engineering senior ICs and managers, providing coaching, performance feedback, and career growth investment across the organization.
• Drive a culture of engineering excellence by establishing standard processes, promoting automation over manual toil, reducing technical debt, and ensuring maintainable and scalable systems.
• Identify and lead AI enablement opportunities in Internal IT, partnering with Engineering and Product to define how intelligent tooling can improve internal workflows, automate repeatable tasks, and surface better insights for employees.
• Build and maintain deep cross‑functional relationships with stakeholders in Security, People, Finance, Legal, and Workplace to understand operational needs and ensure IT systems meet compliance, privacy, and business requirements.
• Owner of the IT budget and vendor relationships for your function or in support of other functions, handling operating expenses, participating in contract negotiations, and ensuring the team is equipped with the right tools.
• Define, track, and report on core metrics—automation coverage, ticket resolution, employee satisfaction, infrastructure performance, token efficiency—and use data to drive continuous improvement.
• Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and high‑stakes IT initiatives across the company.
• Recruit, onboard, and retain diverse, top engineering talent, and aid in Etsy Engineering’s broader hiring and culture efforts.
• Participate in Engineering‑wide working groups and contribute to the direction of Etsy Engineering at large, acting as a stakeholder in how the broader function operates.

Qualifications and Experience

10+ years of experience in IT or engineering roles, with at least 4–5 years in a senior engineering leadership position leading managers and multi‑disciplinary teams—ideally with direct exposure across support/helpdesk operations, platform or systems engineering, and SaaS or enterprise tooling functions.

Deep technical fluency across enterprise infrastructure, SaaS platform engineering, endpoint management, identity and access management, and IT automation, with the capability to engage meaningfully in architectural discussions and technical trade‑offs.

Proven experience leading AI enablement and automation initiatives that have reduced operational toil through engineering, with a clear perspective on where AI can change internal IT operations.

Qualities

• A track record of developing engineering leaders, investing in your team, giving honest feedback, and creating conditions where people grow.
• The ability to balance big‑picture strategy with operational precision to guide architecture decisions that empower your team to implement it.
• Strong cross‑functional influence skills—building trust with partners in Security, Finance, People, and Legal without requiring authority, and communicating technical strategy to non‑technical stakeholders clearly and credibly.
• A genuine curiosity about motivating your team, stakeholders, and users, with a leadership style built on empathy, candor, and follow‑through.

Benefits

Competitive salary, equity package, annual performance bonus, and a comprehensive benefits program supporting work‑life balance, health, and family.

EEO Statement

Etsy is a proud equal‑opportunity workplace and encourages people from all backgrounds, ages, abilities, and experiences to apply. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If you have a disability and need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.