Encova Insurance seeks a Director, Engagement Center Operations to guide strategic direction and oversee engagement center operations, training, and service delivery across channels. You will lead modernization initiatives using AI and automation, set KPIs and SLAs, and drive improvements in First Call Resolution, customer satisfaction, and associate engagement in collaboration with senior leadership.
This role requires building a high-performance culture and mentoring leaders in a dynamic,
#J-18808-LjbffrDirector, Engagement Center Ops — AI-Driven CX in charleston at Unknown Company
This position is listed as full time and onsite.