Director Donor Relations

General Summary

Manages a comprehensive donor relations program to assist the department with meeting its strategic goals, with special attention towards strategies that retain donors.

Major Duties

• Develops a coordinated matrix of communication and stewardship strategies involving email, mail, phone, personal visits and volunteer engagement to steward donors at all levels.
• Creates innovative programs and projects to thank and steward donors and is responsible for gift acknowledgements.
• Directs the University’s donor recognition programs to strategically increase gifts and donor numbers.
• Collaborates with University leadership on individual donor stewardship plans, correspondence, and specialized reporting for major donors.
• Develops strategy for donor-related events and donor campus visits.
• Develops, monitors, and helps enforce adherence to policies related to development such as gift acceptance and recognition.
• Works with internal partners to effectively monitor the use of gift funds.
• Tracks donor relations and stewardship activities in appropriate databases. Responds in a timely manner to donor inquiries.
• Manages area budget.

Minimum Qualifications

• Bachelor’s degree in related field from an accredited institution.
• Two years’ relevant experience.
• Proficiency in office software, including word processing, spreadsheets and presentation software.
• Familiarity with databases.
• Excellent interpersonal, written and verbal communication skills.
• Experience providing a high level of customer service to internal and external constituents.
• Experience in fundraising or constituent relations.
• Ability to work irregular shifts and extended hours, including evenings and weekends.