Director, Digital Platforms & User Experience

The Director, Digital Platforms & User Experience leads the delivery, governance, and continuous improvement of ACOG’s digital platforms, including the website, community platform, LMS, and mobile app experience. This role ensures that ACOG’s digital properties are stable, scalable, accessible, and aligned with business and user needs. The Director leads platform operations and governance while establishing UX standards, managing strategic vendor partnerships, and continuously optimizing the digital ecosystem through performance measurement, analytics, testing, and user feedback to deliver a seamless, consistent user experience across channels. This role partners closely with IT, Membership, Marketing and Communications, Publishing and Product Development, Meetings, and Data Strategy to execute ACOG’s digital roadmap and support the broader Digital Experience Framework.

Note: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C.

Supervisory Responsibilities:

• This position does have direct supervisory responsibilities, which may include serving as a coach and mentor for those they supervise.

Duties/Responsibilities:

• Provide strategic ownership and oversight of ACOG's digital platform portfolio, establishing priorities, governance, and performance expectations while leading the team responsible for platform delivery and operations., including Optimizely DXP, community platform, LMS, mobile app, event applications, email platforms, and all other marketing technology
• Oversee platform stability, performance, accessibility, and release cycles
• Lead strategy of the component library, templates, and design system standards
• Ensure consistent implementation of taxonomy, metadata, and tagging
• Lead technical UI/IA standards across all digital platforms
• Partner with the Director, Brand and Content Design to ensure digital platforms support ACOG's brand, content design, and creative standards while delivering a consistent, accessible, and user-friendly digital experience.
• Ensure accessibility compliance, usability best practices, and end user training
• Oversee digital platform QA processes, testing cycles, and defect resolution