Responsibilities
- Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services
- Forge powerful and enduring business‑to‑business relationships with our customers
- Effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings
- Deliver services and shape the future of our delivery of complex services
- Responsible for customer governance and financial prosperity of the engagements managed directly
- Full P&L ownership of a renewed multi‑year contract
- Executive‑level client engagement with our client's CIO, CTO, and hospital leadership
- Opportunity to expand Kyndryl’s scope as our client grows
- Foster an environment of innovation, collaboration, and growth
Requirements
- 10+ years of experience in IT service delivery, with at least 5 years in healthcare IT managed services or Epic‑enabled hospital operations
- Ability to team effectively across a large organization to bring together high‑performing cross‑functional teams to deliver services for customers
- Ability to represent a seamless customer solution by integrating multiple service areas
- Ability to manage and govern large business‑to‑business multi‑year service contracts
- Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue‑expanding wins
- In‑depth knowledge of business controls and cost accounting with ability to manage a large contract budgets and cost cases (not P&L)
- Working knowledge of Epic EHR from an IT operations and delivery leadership perspective, with broad familiarity across multiple modules (ambulatory experience preferred)
- Experience managing post‑go‑live stabilization and steady‑state operations in a hospital or health system environment; ITIL‑grounded service management approach
- Proven ability to lead blended delivery workforces of 150+ personnel (FTEs, rebadged employees, and subcontractors) in a managed services model
Director, Delivery Partner – Major Hospital Network in ct at Unknown Company
This position is listed as contract and onsite.