Director, Delivery

Delivery Execution

• Segment Delivery Strategy – Define and drive the NAM Tech delivery roadmap aligned to overall technology vision and customer needs.
• Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.

Client Ownership

• Customer Outcomes – Ensure measurable outcomes for NAM stakeholders and customers across the solution delivery portfolio.
• Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
• Stakeholder Engagement: Lead transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.

Team and Strategy

• People Leadership – Build and mentor a high-performing solution delivery organization across NAM.
• Cross‑functional Leadership: Exercise strategic influence across NAM Tech teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.
• Risk & Issue Management: Identify risks early, create mitigation strategies, and drive the team to resolve solution delivery portfolio roadblocks with minimal impact.
• Process Improvement: Lead the identification and implementation of improvements in project delivery processes to drive continuous improvement and scalability.
• Accountability & Ownership: Takes end-to-end responsibility for NAM outcomes.
• Influence & Communication: Builds alignment and drives clarity across senior stakeholders.
• Customer‑Centric Mindset: Advocates for the voice of the customer and balances global standardization with regional needs.
• Leadership: Able to influence and motivate diverse teams to achieve shared outcomes.
• Problem Solving: Proactively addresses project barriers and adapts to changing conditions.
• Organizational Agility: Balances multiple priorities effectively in a fast‑paced, matrixed environment.
• Detail Orientation: Tracks intricate project dependencies and timelines.
• Communication: Presents complex technical updates in clear, business‑relevant terms.

Required Qualifications

• 10+ years of experience in project or program management, with technical project experience, with at least 4 years in people management position.
• Demonstrated ability to lead cross‑functional teams and manage stakeholder relationships both internally and externally.
• Technical background and understanding of software engineering, infrastructure, and software deployment practices.
• Experience with API‑based software integrations.
• Strong experience with Agile methodologies.
• Strong experience with Jira, Confluence, and other Agile project tools.
• Proven ability to manage distributed and cross‑functional teams.

Preferred Qualifications

• Bachelor’s Degrees in Business Administration, Marketing, Engineering, Computer science or related fields
• Experience in QSR, digital signage, or retail technology industries.
• Familiarity with Content Management platforms.

Benefits

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Equal Opportunity Employer

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).