Director, CX Self-Serve & Automation

Rockstar Games in New York City seeks a Director of CX Self-Serve and Technical Operations to build and scale player support systems. This full-time, in-office role focuses on enhancing player experiences through self-service ecosystems and technical operations.

The ideal candidate will have over 10 years of experience in Customer Experience and is responsible for managing support tools to ensure efficient resolution of player issues and direct collaboration with support teams.