Director, CX Research

Role responsibilities

• Lead, develop, and mentor the CX Research capability; build a culture of curiosity, rigor, and evidence-based advocacy.
• Hands-on design, execution, and analysis of qualitative research (interviews, usability testing, contextual inquiry, concept testing) and experiments; apply quantitative/statistical analysis to telemetry/behavioral data.
• Mine and analyze telemetry/behavioral usage data (product usage, clickstream, in-app interactions) with qualitative evidence.
• Operationalize AI-enabled research methods and continuous feedback loops (automated workflows, persona-based insight extraction, synthetic data where appropriate) with ethical rigor.
• Evaluate and pilot emerging AI research tools; run quick tests, define adoption/impact metrics.
• Define and own enterprise measurement strategy for AI/solution adoption.
• Partner with cross-functional teams on planning, prioritization, and resourcing for colleague experience investment.
• Collaborate with data/analytics to advance understanding of colleagues’ needs/behaviors; improve experience.
• Monitor trends in human behavior, workplace tech, AI adoption, and expectations; translate insights into recommendations.

Qualifications

Basic

• Bachelor’s in a research/human-centered field.
• 8+ years UX/behavioral research; 2+ years leading/managing researchers.
• Experience designing and executing qualitative and quantitative research.

Preferred

• Advanced degree; 10+ years research (life science/healthcare/reg. preferred).
• 5+ years in leadership; deep UX research expertise + statistics (experimental design, power/significance).
• Experience with AI-driven research tools, continuous discovery/automated workflows, synthetic data/personas.
• Telemetry/behavioral analytics expertise; hands-on use of Python/R and survey/stat tools (e.g., Qualtrics, SPSS).

Benefits

• Global Performance Plan bonus target 20%; share-based long-term incentives; 401(k) with matching; vacation/holidays/personal days; paid caregiver/parental and medical leave; medical/dental/vision coverage.

Requirements: Minimal travel.