DoorDash is seeking a Manager for the Customer Experience Analytics team to set the vision for how we measure and improve customer resolutions across our global support network. You will lead data scientists at the intersection of customer experience quality and operational cost, driving a roadmap that informs product, operations, and AI/ML improvements.
You will partner with CX, Product, Eng, and Operations, establishing frameworks for experimentation, metrics, and stakeholder communication to
#J-18808-LjbffrDirector, CX Analytics & Insights in chicago at Unknown Company
This position is listed as full time and onsite.