Bob's Discount Furniture is seeking a Director of Customer Support Operations to lead both in-house and partner contact centers, delivering exceptional service while aligning with business goals. You will own performance management, vendor relationships, process optimization and technology enablement, building a data-driven, high-performing support culture that puts the customer first.
You will drive operational excellence, coach leaders, and collaborate with cross-functional teams to ensure
#J-18808-LjbffrDirector, Customer Support Operations & Experience in boston at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.