Director, Customer Success

Job Req ID: 30058About Supermicro:Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:The Sales Director of Customer Success within Sales organization is responsible for driving repeat sales and assisting with deployment and service/support strategies for major AI Infrastructure and Enterprise accounts.  This includes leading the Customer Success team to provide excellent customer satisfaction that results in repeat business (driving revenue and profit).  This individual must have strong leadership skills, excellent customer relationship experience and sales leadership experience.  Domain experience in AI and server product, solutions and innovations. This individual must be very strong at working cross-functionally at all levels of the organization.Essential Duties and Responsibilities:Provide ‘hands-on’ as needed while you support and build the team.Develop and execute effective strategies to win and maintain customer accountsIdentify, qualify, develop and close sales against quota in Enterprise accountsBuild and establish relationships with current and potential Enterprise customers, partners, system integrators, VARs, and OEM customers (as required)Uncover opportunities for senior management to generate revenue from high-level executivesAssemble a pipeline of both short-term and long-term opportunities through target lists for Enterprise marketTravel to customer sites to present Supermicro’s products, solutions and services as well as to maintain account integritySupervise varied levels of a Customer Success sales team, including directing work, providing training, development and managing performance-related issuesQualifications:Bachelor’s degree and MBA preferredMinimum 15+ years’ experience in a server & AI sales environment preferredResults-oriented drive and a solid work ethicSolid oral and written communication skills, executive presence, and judgmentAbility to prioritize and manage competing tasks in a fast-paced environmentStrong negotiation, presentation and closing skillsMust be willing to utilize self-admin skills as neededStrong command of the English language; proficiency in 2nd language is a plusBased in San Jose, CaliforniaAbility to travel up to 35% of the time or as neededSalary Range​185,500 - 208,097 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.​EEO Statement