Customer & Solutions · San Francisco · Remote · FullTime · Senior level
This role owns a set of large electric utility accounts from first pilot through full rollout, acting as the senior advisor to utility executives while running the delivery program. It also means leading a small team of technical customer facing staff, so a strong candidate brings a record of running multi year enterprise software deployments and guiding engineers or architects. A background in engineering or a quantitative field and comfort with technical workstreams like data integration and scripting help, and direct utility or energy experience is a real advantage.
How it fits the AI era
The product itself leans on machine learning and physics models to simulate grid stress, so the work sits close to AI without requiring the director to build models. AI speeds up data classification and scenario analysis, which shifts the director's time toward adoption, governance and helping utility teams trust and use the outputs. Judgement about risk, stakeholder alignment and change management stay firmly human.
How it builds AI experience
Working here gives exposure to how AI and physics based digital twins get embedded into utility operations, from wildfire mitigation to asset management. A candidate can build this by getting hands on with the platform's data and scripting side and by learning how simulation outputs feed real planning decisions. Understanding how utilities evaluate and adopt AI driven tools is the practical skill to develop.
Worth showing
- Multi year enterprise deployments
- Utility or energy sector work
- Leading technical customer teams
- ROI and adoption frameworks
- Python or SQL familiarity
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
About Neara
A physics-based 3D digital twin of the electricity network, so utilities can simulate a storm or a fire before it happens rather than inspect poles after.
#J-18808-LjbffrDirector, Customer Success in san francisco at Unknown Company
This position is listed as full time and able to be worked remotely.