The Cigna Group is seeking a Director of Customer Service Operations for PBS Commercial to lead a large, multi-site contact center organization. You will shape strategy, drive transformation, and manage performance across inbound and outbound channels, ensuring service quality and regulatory compliance.
Responsibilities include leading cross-functional initiatives, coaching leaders, and partnering with senior stakeholders to improve client experiences and business outcomes.
#J-18808-LjbffrDirector, Customer Service Ops - Transformation Leader in mo at Unknown Company
This position is listed as full time and onsite.