Sun Life U.S. is seeking a Customer Service Director to oversee specialty markets, optimize inter-market service delivery and manage co-sourcing partnerships.
You will drive SLAs, develop metrics, and lead a multidisciplinary team across offices with a focus on privacy compliance, hiring, training, and continuous improvement to deliver exceptional member and provider service. You will partner with executive leadership to align strategic goals with operations and actively monitor performance
#J-18808-LjbffrDirector, Customer Service & Call Center Strategy in baltimore at Unknown Company
- Typical pay
- $37,220–$54,100
For context, most customer service representatives earn between $37,220–$54,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.