CareFirst BlueCross BlueShield is seeking a Director, Customer Experience to own the strategy and execution across plans and the association, leading BRMs and BCMs to deliver a cohesive, high-quality customer journey across touchpoints.
You will drive adoption of digital products, align stakeholders, monitor satisfaction, and communicate value and roadmap to Plans and the Association, enabling sustained improvements and strong customer partnerships.
#J-18808-LjbffrDirector, Customer Experience Strategy & Transformation in reston at Unknown Company
This position is listed as full time and onsite.