Director, Customer Engineering - Oahu

Overview

We recognize our competitive advantage is our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company\'s foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. We invest in our employees with opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged.

Brief Posting Description

The P CS CUSTOMER ENGINEERING 1 ADMIN Department of the P CUSTOMER ENGINEERING Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Director)

Job Function

Oversee and direct personnel to provide the highest performance in customer service (World Class Customer Experience), operational excellence, and financial results while providing new electric service (residential, small commercial, large commercial) for the island of Oahu. Represents the Company in working with various stakeholders (customers, developers, large property owners, government agencies (city, state, federal, military, Hawaii Public Utilities Commission). Including supporting the company\'s emergency responses for storms, public safety power shutoff, etc. type of events.

Essential Functions

• Oversee and direct personnel to provide the highest performance in customer service (World Class Customer Experience), operational excellence, and financial results while providing new electric service (residential, small commercial, large commercial) for the island of Oahu. This includes directing the division policies, practices, workforce staffing, and 5 year capital and O&M budget.
• Develops, initiates, and manages division activities and programs to ensure Division and Company goals and objectives are achieved and satisfy the financial and regulatory compliance needs of the company, customers, and wide variety of stakeholders.
• Represents the Company in working with various stakeholders (customers, developers, large property owners, government agencies (city, state, federal, military, Hawaii Public Utilities Commission).
• Drives a culture of safety, employee recognition, and development through proactive leadership and example. Ensures adherence to safe work practices and standard operating procedures, while consistently reinforcing positive behaviors and addressing at-risk actions. Provides technical, quality, and safety leadership by optimizing existing systems and collaborating with safety personnel to maintain compliance with federal, state, and company safety regulations, as well as industry best practices.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Qualifications

Basic Qualifications

• Bachelor of Science in Electrical Engineering.
• Thorough knowledge of principles of power engineering, transmission, distribution, generation, substation, and planning.
• Knowledge of the major elements of the electric utility business, especially in a regulated environment, is highly desirable.
• Knowledge of policies and procedures pertaining to the Hawaii Public Utilities Commission Rules and Regulations, Bargaining Unit Contractual Agreement, Electric Service Installation Manual (ESIM), Health and Safety Manual, etc.
• Knowledge of project and program management standards and methodologies, including initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, mitigating risk, etc., typically acquired through formal training and experience.
• Knowledge and understanding of budgeting and forecasting processes.
• Knowledge of emotional intelligence in managing and influencing individuals.
• Knowledge of general procurement policies, processes, responsibilities.
• Broad management and leadership knowledge to lead teams across different disciplines.
• General knowledge of practical pole and line, generation and substation construction.
• Thorough knowledge of leadership and change management methodologies and practices typically acquired through formal training (i.e. leadership training, Lean Leadership, ADKAR Change Management, etc.) and experience.
• Working knowledge of other business process improvement and reengineering systems.
• Working knowledge of the union contract and managing union employees.
• Working knowledge of financial controls and regulatory requirements (i.e. SOX, PUC, etc.).
• Working knowledge of personal computers and related software applications (i.e., spreadsheets, word processing, database management, etc.).

Skills

• Demonstrated ability to make good decisions quickly and with limited information, to monitor results, and to refine or revise decisions based on observed outcomes.
• Demonstrated ability to direct, manage, and supervise an organization of 25+ personnel.
• Demonstrated ability to build effective working relationships with business leaders, customers, and stakeholders at all levels. Excellent interpersonal skills and the ability to influence and persuade various groups or individuals.
• Demonstrated very effective written, verbal and listening communication skills through all levels of the Company. Demonstrated strong presentation and platform skills to conduct and facilitate various programs and to participate in public speaking functions.
• Demonstrated ability to lead a team of professionals through challenging times to successful outcomes.
• Demonstrated ability to build great teams, and to mentor the professional development of individual team members.
• Demonstrated ability to handle difficult and sensitive interpersonal issues effectively, yet compassionately, using tact, courtesy and discretion.
• Analytical and conceptual skills to assess issues, to recommend and implement appropriate actions.
• Demonstrated ability to effectively develop and manage budget and labor forecast, and actual cost stays within budget.
• Demonstrated excellent supervisory/leadership skills and ability to deal effectively with employees at all levels under widely varying circumstances.
• Analytical, administrative, and computer skills are required.
• Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Demonstrated ability to manage situations in which long-term principles are more important than convenient, short-term solutions, including the ability to prepare and execute strategies and plans to position the Company to provide positive experience for our customers.

Experience

• Extensive (7 or more) years of supervisory and leadership experience.
• Five (5) or more years of experience in the regulated electric utility industry.
• Five (5) or more years of experience in building effective working relationships with business leaders, customers, and stakeholders at all levels. Excellent interpersonal skills and the ability to influence and persuade various groups or individuals.

Preferred Qualifications

• Professional Electrical Engineering (PE) license to provide professional level engineering skills, knowledge & experience is desirable.
• Master’s degree in business administration is desirable.
• Experience (2 or more years) in regulatory matters before the Hawaii Public Utilities Commission, or an equivalent agency with ratemaking jurisdiction for electric utilities is desirable.
• Experience in distribution power system design & construction, tariff and distribution standards.

Role : Director

Number of Vacancies : 1

Location : Honolulu – Oahu

Hiring Range : The hiring range for the Dir, Customer Engineering (Req ID 10455) position is $141,400.00 to $183,800.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state\'s 1.4 million residents. The company is also one of the state\'s leading employers and a major contributor and supporter of community and educational programs.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification

• Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
• Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
• Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
• Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
• Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates\' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaii says compliance with applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated to the HR Service Center at .

Affiliate Disclaimer

Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light are Hawaii Public Utilities Commission regulated companies. The disclosure relating to Affiliate Transaction Requirements follows the PUC\'s decisions. By submitting your application, you understand that if you are hired and later transferred to an Affiliate, a one-time payment up to 25% of base annual compensation may be required. Affiliate and Affiliate-Related Entity definitions and related disclosures are provided for regulatory compliance.