Director, Customer Engineering - Oahu

Director, Customer Engineering - Oahu

Date:Aug 2, 2026

Location: Honolulu, Hawaii (HI), US, 06813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

BRIEF POSTING DESCRIPTION :

The P CS CUSTOMER ENGINEERING 1 ADMIN Department of the P CUSTOMER ENGINEERING Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Director)

JOB FUNCTION:

Oversee and directs personnel to provide the highest performance in customer service (World Class Customer Experience), operational excellence, and financial results while providing new electric service (residential, small commercial, large commercial) for the island of Oahu. Represents the Company in working with various stakeholders (customers, developers, large property owners, government agencies (city, state, federal, military, Hawaii Public Utilities Commission). Including supporting the company's emergency responses for storms, public safety power shutoff, etc. type of events.

ESSENTIAL FUNCTIONS:

• Oversee and directs personnel to provide the highest performance in customer service (World Class Customer Experience), operational excellence, and financial results while providing new electric service (residential, small commercial, large commercial) for the island of Oahu. This Includes directing the division policies, practices, workforce staffing, and 5 year capital and O&M budget.
• Develops, initiates, and manages division activities and programs to ensure Division and Company goals and objectives are achieved and satisfy the financial and regulatory compliance needs of the company, customers, and wide variety of stakeholders.
• Represents the Company in working with various stakeholders (customers, developers, large property owners, government agencies (city, state, federal, military, Hawaii Public Utilities Commission).
• Drives a culture of safety, employee recognition, and development through proactive leadership and example. Ensures adherence to safe work practices and standard operating procedures, while consistently reinforcing positive behaviors and addressing at-risk actions. Provides technical, quality, and safety, leadership by optimizing existing systems and collaborating with safety personnel to maintain compliance with federal, state, and, and company safety regulations, as well as industry best practices.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Bachelor of Science in Electrical Engineering.
• Thorough knowledge of principles of power engineering, transmission, distribution, generation, substation, and planning.
• Knowledge of the major elements of the electric utility business, especially in a regulated environment, is highly desirable.
• Knowledge of policies and procedures pertaining to the Hawaii Public Utilities Commission Rules and Regulations, Bargaining Unit Contractual Agreement, Electric Service Installation Manual (ESIM), Health and Safety Manual, etc.
• Knowledge of project and program management standards and methodologies, including initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, mitigating risk, etc., typically acquired through formal training and experience.
• Knowledge and understanding of budgeting and forecasting processes.
• Knowledge of emotional intelligence in managing and influencing individuals.
• Knowledge of general procurement policies, processes, responsibilities.
• Broad management and leadership knowledge to lead teams across different disciplines.
• General knowledge of practical pole and line, generation and substation construction.
• Thorough knowledge of leadership and change management methodologies and practices typically acquired through formal training (i.e. leadership training, , Lean Leadership, ADKAR Change Management, etc.) and experience.
• Working knowledge of other business process improvement and