Unknown Company

Director, Customer Data Management Lead – Payer Data Strategy, Governance

ma • Posted 6 days ago
Onsite Full Time Management & Operations

Responsibilities

  • Define and own the comprehensive data strategy for Payer Data across the enterprise, establishing a clear vision for how Payer data is managed, governed, and leveraged.
  • Align Payer data assets with respective Business Units and Therapeutic Areas, ensuring consistency and relevance across Market Access, Patient Services, Commercial, Compliance, and Legal functions.
  • Ensure Payer data products are discoverable, trustworthy, and readily usable by analytics, operations, and business stakeholders across the organization.
  • Define and enforce business rules, data definitions, and quality standards for Payer data at both a generic enterprise level and at a Therapeutic Area‑specific level.
  • Collaborate closely across Market Access and various GTMC (Go To Market Capabilities) functions to ensure the accurate and consistent utilization of Payer data throughout the enterprise.
  • Ensure compliance with all relevant regulations and internal policies in active partnership with Audit, Legal, and Compliance teams.
  • Partner with Market Access and Commercial stakeholders to prioritize data enhancements and ensure ongoing data availability, usability, and governance alignment.
  • Monitor and continuously improve data quality, completeness, and timeliness across all Payer‑related data assets.
  • Lead stewardship efforts including issue identification and resolution, root cause analysis, and the implementation of continuous improvement initiatives.
  • Ensure all Payer‑related data products are thoroughly documented with appropriate metadata, data lineage, and clear usage guidelines to support enterprise‑wide adoption and trust.
  • Lead and manage teams focused on Payer data strategy and governance, providing clear direction, mentorship, and professional development opportunities.
  • Serve as a critical member and co‑lead on cross‑functional initiatives where Payer and Customer data are foundational to business outcomes.
  • Foster a collaborative, agile, and data‑driven culture across the organization, championing data governance best practices and accountability at all levels.

Requirements

  • Bachelor of Science (BS) in Life Sciences, Data Science, Business, or a related field — required
  • 7+ years of experience in data management roles within life sciences commercial operations — required
  • Deep expertise in Payer data and corresponding Plan, Payer, and PBM hierarchies
  • Thorough understanding and hands‑on utilization of Payer data and corresponding hierarchies as delivered by industry‑standard data sources, including IQVIA, MMIT, and similar providers
  • Strong understanding of Payer data utilization within Market Access and Commercial processes
  • Demonstrated experience representing as the Payer data owner function across Market Access and Commercial organizations
  • Familiarity with access pull‑through strategies, coverage forecasting initiatives, and formulary placement processes
  • Experience with establishing a Payer Master Data Management (MDM) framework
  • Broad background with life sciences commercial data assets, including Rx, Sales, Product, APLD, and related data types
  • Proven ability to translate complex business needs into technical requirements and to collaborate effectively with Digital and Analytics teams.

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