PwC is seeking a Director, Contact Center Transformation to lead initiatives within our Customer Consulting group, directing strategic transformation of contact center operations and customer experience. You will set strategic direction, oversee multiple projects, and maintain executive-level client relations.
You will leverage AI fluency and digital tooling to drive innovative engagement, analyze customer journeys, and craft value propositions that align with business goals.
#J-18808-LjbffrDirector, Contact Center Transformation & AI Strategy in new york at Unknown Company
This position is listed as full time and onsite.