Director, Contact Center Platforms & Strategy (Remote)

BetMGM LLC in the United States is seeking a Director, Customer Operations Platforms to shape the strategy for our contact center ecosystem, spanning telephony, chat, CRM, and WFM tooling. You will lead a team, supervise outsourced partners, and drive continuous improvement in agent and player experiences.

You’ll partner with Product, define KPIs, manage vendors, and maintain playbooks for outages. This role requires 10+ years in contact center tech, strong leadership, and superb communication