Thrivent Financial is seeking a Director, Contact Center in Wisconsin to lead a high-performing team of Contact Center Managers and Client Care Professionals. You will shape the strategic vision, manage staffing and training, and drive KPIs aligned with Thrivent Bank’s goals.
You will oversee budgeting, technology utilization, and cross-functional collaboration with IT, Risk, and Compliance to ensure an optimal, compliant customer journey. Excellent leadership and banking knowledge are essential.
#J-18808-LjbffrDirector, Contact Center Operations - Remote in appleton at Unknown Company
This position is listed as full time and onsite.