Director- Construction Relations

Overview

Lumos is seeking a Director of Construction Relations to serve as a key ambassador for our rapidly expanding fiber network. In this highly visible role, you will build and maintain relationships with municipal leaders, HOA boards, residents, businesses, and other community stakeholders to support the successful execution of construction projects across our growing footprint. As a trusted representative of Lumos, you will help foster positive community partnerships, address concerns, and ensure stakeholders remain informed throughout the construction process.

Working closely with Market Vice Presidents, Construction Managers, OSP Project Engineers, the MDU team, and other cross-functional partners, you will help navigate complex stakeholder relationships, proactively resolve issues, and represent Lumos in public meetings and community forums. The ideal candidate brings a strong understanding of fiber construction, exceptional communication and presentation skills, and the ability to manage multiple priorities while serving as a confident advocate for both Lumos and the communities we serve.

Remote Position: 50% of travel required in our FL and GA markets

Essential Functions

Community & Stakeholder Engagement

• Serve as Lumos's primary point of contact for construction-related community outreach and engagement.
• Build relationships with municipal leaders, HOA boards, residents, businesses, and community organizations.
• Attend and present at community meetings, city council meetings, HOA meetings, and stakeholder events.
• Communicate construction plans, timelines, and project updates while addressing concerns in a professional and solutions-oriented manner.

Construction & Market Partnership

• Partner closely with Market Vice Presidents, Construction Managers, OSP Project Engineers, and field teams to support successful project execution.
• Leverage knowledge of fiber construction practices to answer questions, address concerns, and represent Lumos confidently in the field.
• Collaborate with the Construction Success team to identify, document, and resolve construction-related issues affecting residents and businesses.

Issue Resolution & Operational Excellence

• Track, document, and manage stakeholder concerns and resolution activities across multiple markets.
• Research local ordinances, permitting requirements, and community guidelines that may impact construction activities.
• Monitor key performance indicators and provide updates on stakeholder engagement and issue resolution efforts.

Cross-Functional Collaboration

• Partner with Customer Support, Construction, Operations, Engineering, MDU, and Leadership teams to ensure consistent communication and timely issue resolution.
• Develop presentations, reports, and communications for both internal and external audiences.

Knowledge, Skills, and Abilities Required

• Strong knowledge of telecommunications, fiber construction, or outside plant operations.
• Exceptional communication, presentation, and relationship-building skills.
• Ability to effectively engage with residents, business owners, municipal leaders, and executive stakeholders.
• Strong organizational skills with the ability to manage multiple markets, projects, and competing priorities.
• Proactive, solutions-oriented mindset with strong attention to detail and accountability.
• Proficiency with Microsoft Office Suite; Salesforce experience preferred.

Other Experience & Requirements

• 5-7 years of experience in telecommunications, construction, community relations, project management, customer experience, or a related field.
• Fiber broadband, telecommunications, utility construction, or outside plant experience strongly preferred.
• Demonstrated experience presenting to community groups, municipal leaders, or executive stakeholders.
• Ability to travel up to 50% based on business needs and support multiple markets across the Lumos footprint.

Benefits & Perks

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.