Director, Client Success

About the Team

The Client Success Group is a team of post‑sale leaders responsible for ensuring the successful execution and long‑term performance of Wall Street Journal Barron’s Group custom content, events and media partnerships. This role operates with a high degree of independence and strategic accountability, guiding complex programs and serving as a senior advisor to clients and internal stakeholders.

About the Role

The position sits at the center of client relationships, sales strategy, and program delivery, translating business objectives into scalable, high‑impact solutions. In addition to managing top‑tier client engagements, this role manages individual contributors and participates in operational improvements, training, and the development of best practices. The role reports directly to the Executive Director of Client Success.

You Will

Strategic Client Leadership

• Independently direct and supervise the post‑sale client experience in designated advertising sector, providing strategic guidance to Client Success Management contributors at all levels, to launch multifaceted advertising and custom content programs for top‑tier clients, serving as the primary strategic advisor throughout the engagement lifecycle.
• Anticipate client needs and proactively identify opportunities to enhance program performance, recommending solutions that align with both client objectives and organizational priorities.
• Build and maintain senior‑level client relationships, representing the organization with authority and ensuring a high‑quality experience across all touchpoints.

Program Ownership and Cross‑Functional Leadership

• Lead the launch and supervise the execution of all contracted deliverables across the WSJ Barron’s Group product suite, including custom content, live journalism, research, custom ad units, social media, newsletters, podcasts, editorial sponsorships and related initiatives.
• Coordinate and provide direction to cross‑functional partners to ensure timely delivery of program elements and alignment with client expectations.
• Guide internal teams through complex or evolving program requirements, helping remove roadblocks and ensuring accountability across stakeholders.
• Monitor program health, delivery milestones, and financial performance across a portfolio of programs, assessing deal health and margin perspective and identifying optimization opportunities.

Operational Leadership and Process Development

• Contribute to the development and implementation of operational standards, workflows, and best practices that improve efficiency and scalability across the Client Success organization.
• Evaluate client experience trends and recommend improvements to tools, processes, and client engagement strategies.
• Ensure effective use of project management systems to track timelines, manage dependencies, and communicate status updates to internal and external stakeholders.

Team Management, Coaching, and Development

• Directly manage individual contributors and people managers, building capability and consistency across the team.
• Support onboarding and training initiatives by sharing knowledge, documenting best practices, and establishing clear operational standards.
• Act as a senior resource to colleagues, offering direction on complex client scenarios and advising on program management strategies.
• Provide management‑level oversight of team performance, including contributing to employee performance evaluations, coaching, feedback, and participation in hiring and selection decisions.

Brand Stewardship

• Uphold and protect the integrity of the brand across all client engagements, ensuring programs reflect editorial standards, reputation, and creative values.

You Have

• 12+ years of experience in client success, account management, media, advertising, or a related field, with a focus on managing complex, high‑value client relationships.
• Proven ability to operate as a strategic advisor to senior stakeholders, influencing decision‑making and driving business outcomes.
• Demonstrated success leading large‑scale, multi‑channel programs within a media, publishing, or content‑driven environment (experience with Dow Jones or similar organizations is a plus).
• Strong understanding of digital media, branded content, advertising solutions, and integrated marketing programs.
• Exceptional project management and organizational skills, managing multiple priorities and navigating ambiguity.
• Experience working cross‑functionally with sales, editorial, marketing, and product teams to deliver client solutions.
• Strong analytical mindset, assessing program performance, identifying optimization opportunities, and communicating insights.
• Excellent communication and presentation skills, executive presence, and ability to represent premium brands such as The Wall Street Journal and Barron’s.
• Experience mentoring or managing junior team members, developing talent and fostering team growth.
• High level of professionalism, accountability, and attention to detail, committed to delivering best‑in‑class client experiences.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Business Area: Dow Jones - Media Sales

Job Category: Sales

Union Status: Non-Union role

Base Pay Range: $160,000.00 - $200,000.00