Director, Client Operations — Hybrid Growth & Delivery

Publicis Commerce, a unit of Publicis Groupe, seeks a Director, Client Operations to drive efficient team workflows, manage scoping, client finances, and establish processes that ensure high-quality delivery. This role requires commuting distance to our Detroit, Rogers, AR, Chicago or New York offices for a hybrid work model.

Responsibilities include leading business management, financial oversight, client liaison, onboarding, and training while collaborating across senior teams to sustain 90%