PHIL is hiring a Manager, Client Engagement to lead a team that handles escalations from manufacturer field sales teams and drive cross-functional resolutions. This role emphasizes people leadership and operational improvement, moving beyond ticket queues.
You'll oversee 1:1 coaching, set clear ownership, manage performance, and partner with Client Success, Operational Excellence, and Engineering to implement AI triage and scalable processes; remote-friendly and impact-driven.
#J-18808-LjbffrDirector, Client Engagement & Escalations (Remote) in williamstown at Unknown Company
This position is listed as full time and able to be worked remotely.