PHIL, a healthtech growth-stage company, is hiring a Manager, Client Engagement to lead the team that handles manufacturer client escalations and drives cross-functional resolution. This is a people leadership and operations improvement role, not a ticket queue.
You'll partner with Client Success, Operational Excellence, Strategic Operations and Product to own performance metrics, implement AI triage, and scale readiness for new programs. Fully remote across eligible states in the U.S.
#J-18808-LjbffrDirector, Client Engagement & Escalations - Remote in wv at Unknown Company
This position is listed as full time and able to be worked remotely.