PHIL is seeking a Manager, Client Engagement to lead a team that handles escalations from manufacturer clients and drives cross-functional resolution. This role shifts toward preventing escalations as AI aids triage, and focuses on operational quality and follow-through.
You will report to the VP, HCP Engagement and collaborate with Client Success, Operational Excellence, Strategic Operations, and Product to optimize client programs.
#J-18808-LjbffrDirector, Client Engagement & Escalations (Remote) in elm at Unknown Company
This position is listed as full time and onsite.