PHIL is seeking a Manager, Client Engagement to lead a team that handles escalations from manufacturer clients’ field sales teams and drive cross-functional resolution. This is a people leadership and operations improvement role, not a ticket queue role.
As AI takes on more ticket answers and triage, Client Engagement will shift from resolving escalations to preventing them, and you’ll lead that shift. You’ll report to the VP, HCP Engagement and guide Client Success, Operational Excellence,
#J-18808-LjbffrDirector, Client Engagement & Escalations in butlerville at Unknown Company
This position is listed as full time and onsite.