Director, Client Activation

Position Overview

The Vice President of Client Engagement is responsible for developing and executing strategies to enhance client relationships, drive client satisfaction, and ensure long-term business growth. This role involves overseeing all client-facing teams, ensuring they are aligned with the company’s mission and objectives, and fostering a culture of exceptional service.

Key Responsibilities

1. Client Relationship Management
   • Develop and maintain strong relationships with key clients, acting as the senior point of contact.
   • Oversee the management of client accounts to ensure their needs are met and expectations exceeded.
   • Monitor client satisfaction levels and implement initiatives to continuously improve client experiences.
2. Strategic Leadership
   • Lead the client engagement team, providing direction, mentoring, and support to ensure team success.
   • Collaborate with executive leadership to align client engagement strategies with overall business goals.
   • Identify and pursue new business opportunities with existing clients to expand relationships and revenue streams.
3. Operational Management
   • Develop and implement processes and systems to manage client engagement activities efficiently.
   • Monitor and analyze key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth.
   • Ensure that client-facing teams are well-trained, motivated, and equipped to deliver exceptional service.
4. Communication & Collaboration
   • Serve as a liaison between clients and internal teams, ensuring clear and effective communication.
   • Collaborate with marketing, sales, and product development teams to align offerings with client needs and feedback.
   • Lead regular meetings and reviews with clients to assess their satisfaction and identify areas for improvement.
5. Business Development
   • Lead efforts to identify and pursue new client opportunities in target markets.
   • Develop and present proposals, pitch materials, and strategies to attract and secure new business.
   • Oversee contract negotiations and renewals with key clients, ensuring favorable terms for the company.
6. Budgeting and Reporting
   • Develop and manage the client engagement budget, ensuring resources are allocated effectively.
   • Prepare and present regular reports on client engagement activities, performance, and outcomes to the executive team.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
• Minimum of 10 years of experience in client relationship management, sales, or a related field, with at least 5 years in a leadership role.
• Proven track record of success in managing and growing client accounts.
• Strong leadership, communication, and interpersonal skills.
• Ability to think strategically and implement long-term client engagement plans.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple priorities and work under pressure.

Working Conditions

• Full-time position, with travel required to meet with clients.
• May require extended hours during peak times or as needed to meet client demands.

Compensation

• Competitive salary based on experience.
• Performance-based bonuses.
• Comprehensive benefits package including health, dental, vision, 401(k), and more.